How We Support You

On this Page: Welcome | Customer Advisory Board | National User Group & Annual Conference | Customer Care Portal | Industry Links

Welcome

VisualHOMES Customer Care is committed to providing you with technical support, help desk access, training and other needs. Our clients have multiple avenues of support available to them, including online, onsite, via phone, fax and email.

Contact VisualHOMES at anytime for technical support, online training sessions, or even onsite, hands-on classroom style training for your agency.

Customer Advisory Board

The VisualHOMES Customer Advisory Board is an advisory group comprised of VisualHOMES Power Users appointed by VisualHOMES, as well as VisualHOMES team members, and was introduced during our 1st annual User Group Conference in September 2005. The group was formed by VisualHOMES in order to better facilitate communications between Users and VisualHOMES, and to ensure that we are all working as a team toward the same goals of continuously improving software and services. The key roles of the Advisory Board include:

• Help guide future software development initiatives to ensure that those issues of most importance to the entire group are documented in detail and prioritized appropriately
• Work as a liaison between VisualHOMES and Users, to continuously improve software and services
• Help to orient new Users

The VisualHOMES Customer Advisory Board is comprised of nine members, including ED's, CFO's, and Directors and Managers of Section 8, Public Housing, Finance, Procurement and Information Technology, from our leading edge medium and large housing agency clients. The Board collaborates with our Users as a team, in partnership with VisualHOMES, to continuously enhance the VisualHOMES Software…in order to make all of our VisualHOMES customers’ agencies operate as efficiently as possible.

Your VisualHOMES Advisory Board Members

• Oscar Pilson (Chair), MIS Director, Housing Authority of Winston-Salem (NC)
• Joanne Ballengee, Deputy Director, Hagerstown Housing Authority (MD)
• Dan Farrell, Executive Director, Allentown Housing Authority (PA)
• CJ Manthe, CFO, Nevada Rural Housing Authority (NV)
• Marge Schissler, Procurement Officer, Housing Authority of the City of Milwaukee (WI)
• Shabbir Yusufali, MIS Director, Minneapolis Public Housing Authority (MN)
• Kelly Gardner, Client Development Manager, VisualHOMES
• Bhasker D. Agarwal, Chief Architect, VisualHOMES
• Raj Bhaskar, CEO, VisualHOMES

 

National User Group & Annual Conference

Our VisualHOMES Success User Conference is always focused on utilizing and enhancing VisualHOMES Software Solutions to further empower your success. Annually, we plan and host an exciting and informative conference with presentations, roundtable discussions, training and networking.

Key Conference Highlights

• Learn what other agencies are doing, and how they utilize VisualHOMES
• Contribute to future VisualHOMES software and service initiatives
• Network with your peers, discuss industry trends and plan for future changes

Our 4th Annual National User Group Conference will be held in Washington, DC, September 22-24, 2008. Click here for the Conference Registration Packet, including Agenda.

 

Customer Care Portal

For years, VisualHOMES Customer Care has utilized IBM® Lotus Notes software as the technical infrastructure of our Customer Relationship Management support system. As use of the Internet has increased at Public Housing Authorities, we are opening our system to our customers, offering full visibility into our Customer Care support initiatives via the Web.

Features

• Submit online request forms for support, help, etc.
• Web-based, online tracking of your requests and responses
• Access our Frequently Asked Questions (FAQ) database, developed based on feedback from our entire customer base
• Download documentation, enhancements, Release Notes, etc.
• Submit product feedback and feature requests

Industry Links

• U.S. Department of Housing and Urban Development (HUD)
• Public and Indian Housing Information Center (PIC)
• Public Housing Assessment System (PHAS)
• Section Eight Management Assessment Program (SEMAP)
• Real Estate Assessment Center (REAC)
• Family Self-sufficiency (FSS)
• HUD Client Information & Policy System (HUDCLIPS)
• National Association of Housing and Redevelopment Officials (NAHRO)
• NAHRO e-Procurement
• Public Housing Authorities Directors Association (PHADA)
• National Association of Housing Information Managers (NAHIM)
• Organization for the Advancement of Technology in Housing Agencies (OATHA)
• Council of Large Public Housing Authorities (CLPHA)
• National Leased Housing Association (NLHA)
• National Affordable Housing Management Association (NAHMA)
• National Multi Housing Council (NMHC)
• National Center for Housing Management (NCHM)