            The Housing Authority of the City of Dallas, TexasThe Housing Authority of the City of Dallas, Texas (DHA) provides housing for nearly 60,000 people through public housing develo Read More » VisualHOMES® Support for Customer Self-Service Strengthens Low-Income Housing DeliveryTechnology-driven customer ecosystem launches new era in total solutions management Read More » Housing Authority, City of MilwaukeeThe Housing Authority of the City of Milwaukee (HACM) manages more than 10,000 units of subsidized housing... Read More » |
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How We Support YouOn this Page: Welcome | Customer Advisory Board | National User Group & Annual Conference | Customer Care Portal | Industry Links WelcomeVisualHOMES Customer Care is committed to providing you with technical support, help desk access, training and other needs. Our clients have multiple avenues of support available to them, including online, onsite, via phone, fax and email. Contact VisualHOMES at anytime for technical support, online training sessions, or even onsite, hands-on classroom style training for your agency. Customer Advisory BoardThe VisualHOMES Customer Advisory Board is an advisory group comprised of VisualHOMES Power Users appointed by VisualHOMES, as well as VisualHOMES team members, and was introduced during our 1st annual User Group Conference in September 2005. The group was formed by VisualHOMES in order to better facilitate communications between Users and VisualHOMES, and to ensure that we are all working as a team toward the same goals of continuously improving software and services. The key roles of the Advisory Board include:
The VisualHOMES Customer Advisory Board is comprised of nine members, including ED's, CFO's, and Directors and Managers of Section 8, Public Housing, Finance, Procurement and Information Technology, from our leading edge medium and large housing agency clients. The Board collaborates with our Users as a team, in partnership with VisualHOMES, to continuously enhance the VisualHOMES Software…in order to make all of our VisualHOMES customers’ agencies operate as efficiently as possible.
National User Group & Annual ConferenceOur VisualHOMES Success User Conference is always focused on utilizing and enhancing VisualHOMES Software Solutions to further empower your success. Annually, we plan and host an exciting and informative conference with training, presentations, roundtable discussions and networking.
Our 5th Annual National User Group Conference will be held in Washington, DC, September 21-23, 2009. Click here for the Conference Registration Packet, including Agenda.
Customer Care PortalFor years, VisualHOMES Customer Care has utilized IBM® Lotus Notes software as the technical infrastructure of our Customer Relationship Management support system. As use of the Internet has increased at Public Housing Authorities, we are opening our system to our customers, offering full visibility into our Customer Care support initiatives via the Web.
Industry Links
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